Complaints
How we resolve concerns and complaints
Your child’s experience is important to everyone at our school. We want to work with you to ensure that your child is happy at school, and that they achieve their best. If you feel something has gone wrong, we want to hear from you.
Step one: Talk to your school
It’s always best to begin by speaking with your child's teacher or Headteacher as soon as you can, letting them know what has happened and what you would like us to do to make it better. They will get back to you as soon as they can, usually within three school days. If there is still more for us to do after an informal conversation, you can make a formal complaint.
Step two: When you have spoken with the school but are dissatisfied, then write to us:
If you still have concerns, you can write to us with a formal complaint via complaints@goodshepherdtrust.org.uk
You don’t need to write a long letter – in fact, keeping it short usually helps us reply more quickly. When you write, include brief details of:
• what happened
• who was involved
• who you’ve already spoken to
• and importantly, the desired outcome and what you would like us to do next
For ease, we have a form below that asks for the details we need. We will let you know that we have received your query within five school days.